The Confident Manager Academy Terms of Use

Last updated: 8 September 2026

1. About these Terms

These Terms govern access to and use of The Confident Manager Academy ("the Academy").

The Academy is operated by:

Aspirin Business Solutions Limited, trading as Aspirin Business Solutions ("ABS")

Company number: 05126742

Registered office:

Faulkner House
31 West Street
Wimborne
Dorset
BH21 1JS
United Kingdom

Email: [email protected]

By creating or activating an Academy account, accepting these Terms, or using the Academy after acceptance, the participant agrees to these Terms.

Anyone enrolled by an employer or another organisation must still accept the learner Terms that apply to Academy use.

These Terms apply to the individual participant.

Where an employer or another organisation purchases Academy places, the organisation's commercial arrangements with ABS, including invoicing, participant numbers, substitutions, bespoke services and corporate cancellation arrangements, are governed by the separate agreement between ABS and that organisation.

2. What the Academy is

The Confident Manager Academy is a practical management-development programme designed to help managers build confidence, capability and consistency in everyday people-management situations.

The Academy may include:

The Academy is primarily self-directed.

Live sessions and community activity support the learning but do not change the Academy into an individually delivered coaching, consulting, HR or legal service.

3. Academy term and access

Unless the relevant offer or order states otherwise, Academy membership lasts for 12 months from enrolment.

Content may be released progressively during that period. A participant should not expect all 12 months of content to be available immediately after enrolment.

At the end of the membership term:

An account remaining available after the membership term does not create an ongoing right to Academy content, community access, masterclasses or future programme updates.

4. Personal accounts

Academy access is provided to a named participant.

Each account is personal and must not be:

Participants are responsible for keeping their password and login details secure.

Suspected unauthorised access should be reported promptly to [email protected].

5. Employer-sponsored participants

An employer or other organisation may provide ABS with a participant's name, work email address and other information required for enrolment.

Sponsored participants must still comply with these Terms.

The organisation purchasing the place may receive reasonable progress information as described in section 13 and in the Academy Privacy Policy.

A sponsoring organisation does not own the participant's private Academy reflections or community discussions simply because it paid for the place.

6. Fees and payment

The price and payment arrangements that apply to a participant will be shown at purchase or agreed with the organisation purchasing the Academy place.

All applicable VAT or other taxes will be clearly identified where required.

Annual payment

Where an annual payment is selected, the relevant charge covers the agreed Academy term.

Monthly instalments

Where a monthly payment option is offered, it may be a payment plan for a fixed 12-month contract rather than a month-to-month membership.

Where this applies:

The total commitment and payment structure will be made clear before purchase.

Employer and organisational purchases

Where an organisation purchases Academy places directly from ABS, payment terms are governed by the agreement, proposal, order form or invoice arrangements agreed with that organisation.

7. Consumer cancellation rights

Nothing in these Terms removes statutory consumer rights.

Where a participant purchases directly from ABS as a consumer and a statutory cancellation right applies, the participant will normally have a cancellation period provided by applicable consumer law.

For UK distance contracts this will generally be 14 days from the date the contract is made, subject to the rules applying to services and digital content.

Immediate access

The Academy is designed to provide digital access shortly after purchase.

Where required by law, a consumer requesting digital content or services to begin during the statutory cancellation period will be asked to provide any required express request, consent or acknowledgement.

Where digital content begins to be supplied after the required express consent and acknowledgement, the right to cancel that digital content may be lost to the extent permitted by law.

Where Academy services begin at the consumer's express request during a cancellation period and the consumer later exercises a valid cancellation right, ABS may be entitled to charge a proportionate amount for services already supplied, where permitted by law.

The relevant statutory rights and any required acknowledgement will be presented during the purchase or onboarding process where applicable.

Cancellation requests can be sent to:

[email protected]

A model cancellation form appears at the end of these Terms. Use of that form is not compulsory.

8. Refunds

Except where:

Academy fees are non-refundable once the applicable cancellation period has ended.

Failure to:

does not by itself create a right to a refund.

Where a participant's employer purchased the Academy place, any refund or cancellation rights of the employer are governed by the separate agreement with ABS.

9. Live sessions

The Academy may include live lessons, masterclasses, Q&A sessions or similar events.

ABS will take reasonable steps to provide scheduled live sessions but may need to:

Where practical, a replacement session, recording or alternative learning resource may be provided.

Because the Academy is primarily a self-directed programme, a participant who misses a live session is not normally entitled to a refund.

Recordings

Live sessions may be recorded.

Participants will be told when recording is taking place.

A recording may capture a participant's:

Recordings may be made available to other Academy members.

Participants must not disclose confidential or sensitive third-party information during a recorded session.

10. Academy community

The Academy includes a shared learning community.

Participants may be from different employers, sectors, professions and countries.

The community should be practical, respectful and supportive.

Participants must not:

ABS may moderate, edit, hide or remove content and may restrict or remove community access where reasonably necessary.

11. Confidentiality and workplace examples

The Academy is designed to help participants work through real management situations.

Real examples can be useful, but workplace confidentiality must be protected.

Participants must anonymise examples wherever possible.

Participants must not upload or disclose:

The Academy community is visible to other Academy members and should not be treated as a confidential one-to-one conversation with ABS.

ABS cannot guarantee that another member will keep voluntarily shared information confidential.

12. Participant submissions

Participants may be invited to submit:

Participants retain ownership of original content they create.

By submitting content to the Academy, the participant gives ABS a limited, non-exclusive licence to host, store, reproduce and use that content as reasonably necessary to:

Where a participant contributes to a recorded live session, this licence also permits ABS to store and make the relevant recording available as Academy learning content, subject to the Academy Privacy Policy and applicable law.

Marketing use

ABS will not use an identifiable graduation video, photograph, quote, testimonial, submission or case study for external promotional purposes without separate permission from the participant.

13. Information shared with employers

Where an employer or organisation sponsors an Academy place, ABS may provide that organisation with reasonable information about participation and progress.

This may include:

ABS may also provide aggregate Academy information and development themes where relevant.

ABS will not normally provide employers with the detailed content of:

unless the participant has been clearly told this will happen, permission has been obtained where necessary, or disclosure is required for legal, regulatory or serious safety reasons.

Further details appear in the Academy Privacy Policy.

14. Academy materials and intellectual property

Unless otherwise stated, Academy content is owned by ABS or used by ABS under licence.

This may include:

Some materials may include intellectual property owned by third parties or licensed methodologies.

Academy membership gives the named participant a limited, personal, non-exclusive, non-transferable right to use the materials for their own learning and professional development.

It does not transfer ownership of those materials.

Without written permission from ABS or the relevant rights holder, participants must not:

An employer may only use Academy resources with employees who do not hold Academy places where this has been separately agreed with ABS.

15. The Confident Manager book and third-party resources

The Academy is connected to concepts and material from The Confident Manager and may refer participants to the book or related resources.

Whether a copy of the book is included in a particular Academy offer will be stated separately.

The Academy may also provide links or access to third-party books, assessments, platforms, tools or services.

Unless expressly stated, access to the Academy does not automatically include every third-party product or separately licensed assessment mentioned within Academy content.

16. Motivational Maps and other assessments

Some Academy cohorts or activities may offer access to Motivational Maps, surveys, development tools, diagnostic tools or related services.

These may:

The terms that apply will be made clear where the activity is offered.

Assessment results are intended to support reflection, development and conversation. They should not be treated as the sole basis for recruitment, dismissal, promotion, disciplinary or other significant employment decisions.

17. Artificial intelligence features

The Academy platform or connected services may make AI-assisted features available.

AI-generated or AI-assisted material may contain errors, omissions or inappropriate suggestions.

Participants remain responsible for deciding whether any output is appropriate for their situation.

Participants must not enter confidential employee data, special category information or sensitive third-party information into an AI feature unless specifically authorised to do so.

AI output provided through the Academy is not legal, HR, medical, financial or other regulated professional advice.

18. Certificates, badges and recognition

The Academy may provide recognition including:

Eligibility criteria will be published within the Academy and may include:

Graduate with Distinction may require additional evidence of application or impact.

Certificates confirm Academy participation or completion only.

They are not:

Participants may display legitimately earned Academy certificates and badges after completion, including on LinkedIn or professional profiles, provided they are not altered or described in a misleading way.

19. Changes to Academy content

Management practice, technology and the Academy itself will develop over time.

ABS may reasonably update:

Changes may be made to improve the Academy, keep material current, respond to participant feedback, address legal or technical requirements, or replace a service that is no longer available.

ABS will take reasonable care not to materially reduce the overall Academy service purchased by an existing participant.

20. Educational guidance and professional advice

The Academy provides management education and development.

It does not provide individual:

Academy content dealing with issues such as:

is intended to support better management thinking and conversations.

Participants and employers remain responsible for:

21. No guaranteed results

The Academy is designed to support learning, confidence and practical management development.

Results depend on many factors outside ABS's control.

Participation does not guarantee:

Participants remain responsible for applying Academy learning appropriately in their own circumstances.

22. Third-party platforms

The Academy is delivered using Thinkific and may use connected services such as video-conferencing, payment, email, assessment or other technology providers.

Use of certain third-party services may also be subject to the provider's own terms and privacy rules.

ABS does not control every aspect of a third-party platform.

Reasonable steps will be taken to select appropriate providers and manage Academy delivery, but continuous or error-free availability cannot be guaranteed.

23. Participant responsibilities

Participants agree to:

24. Suspension and removal

ABS may suspend or remove Academy access where reasonably necessary because of:

Where appropriate, ABS may first provide a warning or an opportunity to correct the issue.

Serious breaches may result in immediate suspension.

Fees are not normally refundable following suspension or removal for breach, subject always to statutory rights.

25. Platform availability and events outside reasonable control

Online platforms occasionally experience:

ABS will take reasonable steps to maintain Academy access and deal with problems within its control.

ABS will not be responsible for a failure or delay caused by events outside reasonable control, provided reasonable steps are taken to limit the impact.

Where a significant Academy feature becomes permanently unavailable, ABS may replace it with a reasonably equivalent feature or delivery method.

26. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

Consumers

Where the participant is a consumer, statutory consumer rights remain unaffected.

ABS is responsible for foreseeable loss or damage caused by a breach of these Terms or a failure to use reasonable care and skill.

ABS is not responsible for loss or damage that was not reasonably foreseeable.

The Academy is designed for management and professional development. To the extent permitted by law, ABS is not responsible to a consumer for commercial or business losses arising from use of the Academy.

Non-consumers and business use

Where the participant is not acting as a consumer, and subject to the liabilities that cannot legally be excluded:

Nothing in this section removes any protection that the law says must apply.

27. Privacy and personal information

Personal information is handled in accordance with The Confident Manager Academy Privacy Policy.

Participants must read that Privacy Policy before using the Academy.

Employer-sponsored participants should pay particular attention to the sections explaining employer-provided information and progress reporting.

28. Changes to these Terms

ABS may update these Terms where reasonably necessary because of:

The current version will be available through the Academy platform.

Where a change materially affects an existing participant's rights during an already purchased Academy term, reasonable notice will be provided.

Material changes will not be applied retrospectively in a way that unfairly removes rights already acquired, unless required by law.

29. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

30. No waiver

A delay by ABS in enforcing a right under these Terms does not mean that right has been given up.

31. Governing law and courts

These Terms are governed by the laws of England and Wales.

Where the participant is not a consumer, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.

Where the participant is a consumer, nothing in this section removes any mandatory right to rely on the consumer law of their home country or to bring proceedings in another court where applicable law gives that right.

32. Complaints and contact

Questions about the Academy, complaints or cancellation requests should be sent to:

[email protected]

or to:

Aspirin Business Solutions Limited
Faulkner House
31 West Street
Wimborne
Dorset
BH21 1JS
United Kingdom